It amazes me that people complain about issues on this site when the developers are giving you this product for free. FREE people. I'm not sure how many of the 25,000 plus people would have paid to play the game, so let's not criticize, but be thankful that Planet MULE is available.
I guess she said it because of theBlue, not to you, when he said that the admin wasn't taking care of the SPAMs. Some time ago, data2008 was having a few busy days and was unable to do it faster, but he was did the task when he solved all the stuff.
As for criticism, it helps for improving. As long as it is provides good reasons and not just complaints and whinning. Criticism and suggestions made Planet MULE "evolve" at small steps. Well, from time to time we are seeing some complaints about the lack of updates for Planet MULE1, but we all have busy lives, so it's normal if it takes time and other projects delay it a bit more. But we are just cursing the SPAMmers,

not the admin nor the forum or game.
Maybe the main problem is that many of the 25.000 accounts seem to be dead/inactive/abandoned, while others are just multis of other players. But the admin should be the one confirming it. I've rarely seen more then 16 players in the same hour lately. (Not that I connect that much now, but some players there anyway.)
By the way, great to see you here again. Dan was a genius, and this game being played almost 30 years after its creation proves it. Have no doubts that players in here appreciate all of this being for free.